Refunds & Returns
Return Window
Ensuring customer satisfaction is our top priority, which is why we have a 20-day window for returns or exchanges, giving you the flexibility you need.
Once we receive and inspect your return (usually within 72 hours), your exchange order will be processed and delivered according to our shipping timelines.
Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account, depending on your payment method. You’ll receive an email confirmation when your return is completed.
Return Exclusions and Condition Criteria
- Personalized or customized products cannot be returned for a refund or exchange under any circumstances.
- All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resellable condition along with the packing slip.
- In case of receiving a wrong or defective product, please contact us within 2 working days.
Custom Orders
We aim to provide you with the perfect jacket on the first go.
Design & Quality
Before dispatching your order, we share pictures of your final product for your review. This allows you to assess the design, material, and stitching before we dispatch it.
Refunds for Custom Orders
We do not accept returns for refunds on custom orders. Please understand that your custom order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell custom items.