Shipping Policy
1. Processing Time:
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You’ll receive a shipping confirmation email with tracking details once your order is dispatched.
2. Shipping Options & Delivery Times:
We offer multiple shipping options to suit your needs:
Standard Shipping: 3–7 business days
Express Shipping: 2–3 business days
Delivery times may vary depending on your location and carrier delays (e.g., weather, holidays).
3. Order Tracking:
Track your order via the link in your shipping confirmation email. If you encounter any issues, contact us at support@vengerbergstore.com / 0370-1265377.
4. Undeliverable/Returned Packages:
If a package is returned due to an incorrect address or failed delivery, we’ll contact you to reship (additional fees may apply).
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Return & Refund Policy
1. Eligibility:
Items must be unused, in original packaging, and with tags attached.
Returns are accepted within 30 days of delivery (adjust as needed).
2. How to Return:
Contact us at support@vengerbergstore.com / 0370-1265377 to request a return authorization.
Ship the item back to us at (return address)
Once received and inspected, we’ll process your refund or exchange.
3. Refunds:
Refunds are issued to the original payment method within 5–10 business days.
Shipping costs are non-refundable (unless the return is due to our error).
4. Exchanges:
We’ll happily exchange items for a different size/color. Contact us for instructions.
5. Damaged/Defective Items:
If your item arrives damaged or defective, notify us within 7 days with photos. We’ll send a replacement or issue a refund.
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